Please do not cancel your existing contract. You can only exit your contract by paying cash at the end of the contract (up to 60 days) and returning your funds to your deposit account.
Please see the cancellation rules below to learn more.
What if my company is not profitable and I want to sell out?
At this point, the only way to exit your contract is by paying cash at the end of the contract (up to 60 days) and returning your funds to your deposit account. Please see the cancellation rules for more details.
What if I have not paid all of the money to the service?
There may be occasions when you did not pay the full amount due, including your own money. This can happen if you did not properly keep track on when they were due and did not return the funds when you did.
If you would like to dispute any late or undeliverable payments, you can apply for a credit card extension. This means you can wait up to 2 extra working days to return your funds to your deposit account.
What if I haven’t received any payments?
If you haven’t received any remittance payments to your bank account, you can apply for a credit card extension. This means you can wait up to 2 extra Working Days to return your funds to your deposit account.
If you have not received any payments and have been told you have more payments coming, you can apply for an advance or bank loan. A credit card extension means more days (up to 2) from when you have received the payments.
Are the monthly payments my responsibility?
For most services, the annualised payments (the monthly payments you will have to make) are not your responsibility.
What if I want to move from the deposit to the trading account?
If you choose to move to a trading account, you will have to take out a move order in your trade. As a moving person, you will need to ensure every person has their own move order.
What is a move order?
If you are not part of a long term trading relationship, a move order is a move made from the deposit account or from cash to your trading account. This way, you can be available to buy or sell shares as needed.
What if my stock is not selling?
If you have not bought stock, you shouldn’t be worried about it. You will have a move order in place
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